Frequently Asked Questions
Find answers to the most common questions about our products, shipping, and policies.
Product Questions
5 questions
IGET offers different models with varying puff counts: IGET Bar provides 3,500 puffs, IGET Bar Pro provides 10,000 puffs, and IGET One provides 12,000 puffs.
Geek Bar Pulse provides an impressive 25,000 puffs per device, making it one of the longest-lasting disposable vapes on the market.
Most IGET and Geek Bar products contain 50mg (5%) nicotine salt formula, providing a smooth and satisfying experience.
Our product pages feature detailed flavor descriptions and customer reviews. Each flavor is crafted with premium ingredients for an authentic taste experience. You can also browse all products to compare options.
Absolutely! We source all products directly from authorized distributors and manufacturers. Every product is 100% genuine with QR code verification for your peace of mind.
Shipping & Returns
4 questions
Yes! We offer free shipping on all orders over $100. For orders under $100, shipping is a flat rate of $10.
Orders are dispatched within 24 hours of placement. Delivery typically takes 2-5 business days depending on your location within Australia.
Currently, we only ship to addresses within Australia. We hope to expand internationally in the future.
We offer a 30-day return policy for unopened products. If you receive a defective product, please contact us immediately for a replacement.
Payment & Security
3 questions
We accept PayID, Bank Transfer, Bitcoin (with 25% discount), and all major credit cards (Visa, Mastercard). All transactions are encrypted and secure.
Yes! We use SSL encryption to protect your personal and payment information. We never store your credit card details on our servers.
Your card will be charged immediately upon order confirmation. You will receive an email receipt with your order details.
General Questions
3 questions
No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping details, and access exclusive offers.
If you need to modify your order, please contact us immediately. We process orders quickly, and changes may not be possible once processing has begun.
Once your order ships, you will receive a tracking number via email. You can use this to track your order through our shipping partner's website.