Shipping & Returns
Everything you need to know about shipping, delivery, and returns.
Shipping Policy
We offer reliable shipping across Australia with fast delivery times. All orders are dispatched within 24 hours of being placed.
Delivery Times
- Standard Shipping 2-5 business days
- Express Shipping 1-2 business days
Shipping Costs
- Free Shipping Orders over $100
- Standard Shipping $10 for orders under $100
- Express Shipping $15
Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy.
Eligibility for Returns
- Items must be in original, unopened packaging
- Returns must be initiated within 30 days of purchase
- Original receipt or order number required
How to Return an Item
- Contact our support team at info@aussievapeventures.com
- Provide your order number and reason for return
- Package the item securely and send to our return address
- We'll process your refund within 5-7 business days
Defective or Incorrect Items?
If you receive a defective or incorrect item, please contact us immediately and we'll arrange a replacement at no cost to you.
Still have questions about shipping or returns?
Our support team is here to help.